Outcome

• At the end of the course participants will have learned key competencies for engaging hybrid teams.  They will have considered what good looks like in each competency and where their team sits in relation to this, highlighting key areas of focus for post work. 

• Participants will understand what psychological safety means in a hybrid setting, why that is important, and how to build resilience in the ‘new normal’ environment of ongoing change and evolution of the way we do business.

• Participants will learn a range of tactics, tools and best practice for each competency which can be employed to build engaged, happy, productive hybrid teams.

• For best results, this course will be run after the Emotional Intelligence course. 

 

Outline

• Understanding the Hybrid Ecosystem – What is the new ‘Professional’?

  • Making space for people to be who they are drives amazing outcomes – authenticity is being your whole self at work

  • The SCARF model for understanding the social factors affecting the team.

  • The relationship between Flexibility and Productivity.

• Rapport and ‘virtual’ body language. (Teach and group activity) Participants will:

  • Experience and examine the affects of different body and non-verbal language in a virtual setting and how these impact the emotions and relationships.

  • Learn how to identify micro-indications and bring intentionality to noticing and responding to those.

    • Receive a PDF with key points and techniques to help them implement these practices.

• Transparency and Trust.

  • Participants will examine the conflicting pull of the need to know what is happening, know where things are at and that fair effort is being made, with the human need for trust which drives motivation and productivity.

  • The TRUST model for understanding trust in the hybrid environment.

• Inclusivity in Hybrid Teams.

  • Equitable access to information, connection, communication, development, and opportunity.

    • Participants will receive a matrix template to be able to apply this to their teams.

• Maintaining connectivity without physical proximity.

  • Techniques, Scheduling, Permission and Modelling.

• Promoting Life / Work balance in your team.

  • The cost of losing your balance.

  • Check-ins and accountability.

• Gap analysis (Pairs activity).

  • Consider current state vs desired state.

  • Identify three areas of Focus, Create an Action Intent on the provided worksheet.

• Feedback loops – creating space for two-way communication about performance, challenges and solutions.

• Modelling Excellence – how to identify winning strategies in peers and replicate them.

• Working with uncertainty – what to nurture to maintain a culture of excellence within uncertainty.

 

Resource

• A PDF of the key learnings will be provided.

• An electronic template for the action intent will be shared.

 

Proposed Post Work

• Participants will email their manager their action intent worksheet containing their three areas of focus and their action intent arising from this course.

• Participants will implement their action intents over the 4 weeks after the course and provide their manager with a short reflection on the outcomes from this intentional practice.

 

 

Optional Extra – Post Session Group Coaching

Guide participants through further developing their understanding of the current state vs desired state for their team and refining the three areas of focus action intent which will be implemented within 4 weeks of the course date.

Alternate between explaining / refreshing on the process step by step in plenary and working in pairs to implement the steps. 

Participants will exit the session with:

• A very clear idea of what they want to work on

• A very clear idea of what they will do about it, when, how and with whom.

 

Length: 60 Minutes

Delivery: Virtual

Participants: Maximum of 6 – even numbers ideal

Cost: $250 per session

 

 

Optional Extra – Post Session 1:1 Coaching

Guide the participant through further developing their understanding of the current state vs desired state for their team and refining the three areas of focus action intent which will be implemented within 4 weeks of the course date.

Explain / refresh on the process step by step and coach the participant to implement the steps and craft their story and plan the delivery.

The participant will exit the session with:

• A very clear idea of what they want to work on

• A very clear idea of what they will do about it, when, how and with whom.

 

Length: 60 Minutes

Delivery: Virtual

Participants: 1

Cost: $100 per session

 

 

All elements of the programme can be tailored to meet the needs of your organisation.

The Platform is negotiable however Zoom or Google Meet are the preferred platforms due to the ease of creating and managing breakout rooms, using collaborative tools such as whiteboards and both personalised and group chat.

 

The costs indicated include:

• Design, development and tailoring of material.

• Up to two session outline consults and subsequent revisions of material.

• Delivery of the sessions.

• Capturing and reporting on feedback from the sessions.